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Prairie Crocus

Policies & Terms

Happy customers are most important to me! Each piece I offer has lived a life before finding its way here. Through thoughtful touches and intentional care, I give these treasures a second chance—not to be flawless, but to be loved, to belong, and to carry their story forward. Because of the nature of these pre-loved items, all sales are final. If you have any questions before purchasing, please get in touch.

Policies

— Pickup, Meetup, Delivery, Shipping

My Ready-for-Purchase pieces are available for local pickup/meetup/delivery, and shipping within Canada. Shipping is NOT free. Additional cost to ship is dependent on your location in Canada. Prior to purchasing, please contact me with your POSTAL CODE, and I will be glad to share a shipping cost and timeline for your consideration. Please review and understand my Shipping Terms.

    • FREE Local Pickup (Woodlands, MB— just outside of town)
    • FREE Delivery (to certain areas within Winnipeg, MB)
    • Local Delivery (to certain areas within MB— reasonable cost applies)
    • Shipping (within Canada— cost is dependent on your location)

— Hand-Painted

All of my pieces are hand-painted and hold visible yet subtle brush strokes. Hand painting with a brush is my preferred and therapeutic technique, which I feel offers a lovingly personal and distinguished touch.

— Quality

All of my furniture transformations are preloved pieces, with expected signs of age and use — sweet imperfections which I believe adds to their unique character and charm. Know and trust that I do my very best to repair any unnecessary imperfections, and/or functional defects.

— Colour

On-screen colours are merely a digital representation, and will vary from screen to screen (device to device). Depending on your screen/device, the colour(s) seen here on my website, on my social profiles, and that are shared via email may seem slightly different in person.

 

— Returns & Refunds

Returns: A lot of love and time goes into all of my furniture pieces and for this reason, please understand that returns are not offered. I want you to love your piece, so if you are not completely satisfied, I will do my best to resolve/change (some of these things may incur a cost). Although my pieces can be purchased online/unseen, to ensure you’ll love it; when possible I encourage in-person viewing prior to purchase. To aid with unseen purchasing, you will find “take a closer look” videos of my pieces— I encourage you to give those a view. Should you have ANY questions before or after making a piece purchase, please contact me directly.

Refunds: Refunds are only considered for furniture pieces that are lost or damaged during shipping. If the shipping delivery is refused, and photo(s) of the damage are submitted for review, Second Verse Foundry will file a claim and work with the customer to provide a full refund.

— Privacy

Second Verse Foundry respects your privacy. You are able to view this website anonymously. Your information will not be sold, traded or otherwise transferred to a third party. If you purchase a product or subscribe via this website, you’ll receive emails (1-3/month) directly to your inbox the moment furniture transformations are blogged and listed. You will have ability to unsubscribe to emails, and by using this website you consent to this privacy policy.

    Terms

    — Shipping

    The following terms apply for furniture shipping services provided by Second Verse Foundry to you (the Customer).

    Shipping is NOT free. Prior to purchasing, please contact me (owner Faye Fossay) with your piece of interest and POSTAL CODE, and I will be glad to share a shipping cost and timeline for your consideration.

    Second Verse Foundry offers domestic ground shipping of furniture pieces through private carriers. This offer currently only applies to Canadian residents. Second Verse Foundry’s private carriers of choice:

    • Are carefully selected through a transport marketplace
    • Offer competitive rates when comparing to public carriers
    • Don’t require pallet, crate or box wrapping— blanket wrap is very suffice; resulting in a lower shipping rate
    • Includes threshold delivery for home deliveries

    Customer’s shipped piece will be:

    • Lovingly and carefully blanket/bubble wrapped for protection.
    • Curbside delivered— For apartment/condo dwellings, your piece will be delivered to your driveway or parking lot. Customer will be responsible for moving/lifting the piece from curbside into their dwelling.
    • Threshold delivered— For home dwellings, your piece will be delivered to your front door or garage. Customer will be responsible for moving/lifting the piece to their room/location of choice within their dwelling.

      — Loss or Damage

      Second Verse Foundry does their very best to ensure your furniture piece arrives safe and undamaged (blanket wrapped). It is however possible that your furniture piece can become lost or damaged in transit. It is the customers responsibility to inspect their furniture piece prior to accepting the delivery. If damage is noted, the delivery should be refused and photo(s) of the damage must be sent to Second Verse Foundry for review. Upon confirmation of delivery refusal/damage, Second Verse Foundry will file a claim and work with you to provide a full refund.

      Timing:

      • The delivery timeframe of your furniture piece will be estimated at time of inquiry/purchase.
      • Second Verse Foundry will communicate with you immediately after your piece has been picked-up for delivery; at which time will also provide you with an estimated timeframe of delivery.
      • Second Verse Foundry will make best effort to track your shipment and provide 24 hours notice prior to delivery.
      • Customer is required to be present at time of delivery to inspect and accept the shipment.
      • Estimated delivery timeframes can change due to unforeseen happenings and/or road/weather conditions.

      Terms of shipping service— the customer understands and acknowledges:

      • They must be present at delivery to inspect and accept the shipment.
      • Their furniture piece will be confirmed as delivered/accepted when the private carrier sends communication to Second Verse Foundry.
      • Refunds are only considered for loss/damage.
      • Loss/damage refund will only be considered if the delivery is refused, and photo(s) of the damage are sent to Second Verse Foundry for review.
      • If physically able, assistance with moving/lifting piece from carrier vehicle to curbside/threshold is graciously appreciated.